Effective Date: 13 March 2024
Last Updated: 14 November 2025

This Privacy Policy describes the practices of Alitel Systems OU (hereinafter, “Alitel Systems”), with registered address Estonia 41534, Ida-Viru maakond, Jõhvi vald, Jõhvi linn, Hariduse tn 4-45, email bass@alitel-systems.com, regarding the collection, use, storage, and disclosure of personal data when you use our website and request products under order from European manufacturers (the “Service”).
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
We may update this Policy at any time. We will publish the updated version on the Service. The revised policy will take effect 180 days after publication.

1. WHO WE ARE
Alitel Systems OU is a company registered in Estonia, providing procurement and delivery services for premium European goods. We are responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

2. PERSONAL DATA WE COLLECT
We collect and process the following personal data:
Data provided directly by the user

• Name and surname
• Email address
• Information sent through contact forms
• Details necessary for order requests (product descriptions, links, photos)
• Billing information (if applicable)
• Reviews, testimonials, feedback

Data collected automatically

• Browsing data
• IP address
• Cookies and similar technologies (see Cookie Policy)

3. HOW WE COLLECT DATA
We collect personal data through:

• Website forms http://alitel-systems.com
• Email communication
• WhatsApp or other contact channels used by the user
• Product or service requests
• Interaction with the Service

4. PURPOSES OF DATA PROCESSING
We use your data for the following purposes:
Primary purposes:

• Processing product inquiries and quotations
• Communication regarding requested goods and delivery
• Order placement and confirmation with manufacturers
• Billing and contractual documentation
• Customer support

Marketing purposes:

• Sending newsletters, offers, updates (only with consent)

Analytical and technical purposes:

• Improving the Service
• Internal statistics
• Technical and security monitoring

5. LEGAL BASIS UNDER GDPR
We process your data based on the following legal grounds:

Art. 6(1)(a) – Consent:
For newsletters, marketing communications, and optional form submissions.

Art. 6(1)(b) – Contract performance:
For order requests, quotations, delivery arrangements, and related communication.

Art. 6(1)(c) – Legal obligation:
For accounting and administrative documentation.

Art. 6(1)(f) – Legitimate interests:
For analytics, service improvement, and fraud prevention.

6. WHO WE SHARE YOUR DATA WITH
Your data may be shared only with service providers essential for business operations, such as:

• Email service providers
• Cloud hosting and storage solutions
• Analytics and advertising tools (e.g., Google Analytics, Meta Ads)
• Manufacturers and logistics partners strictly for order fulfillment

All third parties comply with GDPR or apply Standard Contractual Clauses.
We do not sell your personal data to third parties.

7. WHERE YOUR DATA IS STORED
Your data may be stored in:

• Secure servers within the European Union
• Cloud services compliant with GDPR
• Internal secure databases accessible only to authorized personnel

8. DATA RETENTION PERIOD
Personal data will be stored:

• For as long as necessary to fulfil the purposes for which it was collected
• Up to 5 years for legal accounting and tax obligations
• Marketing data — until you withdraw consent

When no longer needed, data will be deleted or anonymized.

9. HOW TO DELETE OR REQUEST YOUR DATA
You may request the following at any time:

• Total deletion (“right to be forgotten”)
• Withdrawal of consent
• Access or download of your data (portability)
• Rectification or update of personal data
• Restriction of processing

To exercise these rights, contact:
bass@alitel-systems.com

We will respond within 30 days in accordance with GDPR.

You may also unsubscribe from marketing communications using the “unsubscribe” link included in each email.

10. COOKIES
We use technical, analytical, and marketing cookies.
You can manage or withdraw your consent through the Cookie Policy settings.

11. SECURITY
We implement appropriate technical and organizational security measures, including:

• SSL encryption
• Restricted access to personal data
• Secure EU servers
• Encrypted backups

However, no system is completely secure.

12. THIRD-PARTY LINKS
We are not responsible for the privacy practices of external websites linked from our Service.

13. DATA PROTECTION OFFICER (DPO)
For inquiries or requests regarding your personal data, contact:
bass@alitel-systems.com

Alitel Systems OU
Estonia 41534, Ida-Viru maakond,
Jõhvi vald, Jõhvi linn, Hariduse tn 4-45